Rightpath Claims Announces Restructure for Continued Growth

Rightpath Claims announces restructure following recent growth and a return to the office for its key team members.

After successfully onboarding new business and securing extra capacity to serve more through the scaling up of its frontline claims handling teams, Rightpath Claims has restructured its delivery teams to further maximise on the skills and experience of its key team members. They welcome even more claims and customer service expertise into the process through the appointment of Operations Manager, Toby Margetts.

With over 16 years of experience of both third-party administration, compliance and risk management of outsourced services for financial services companies such as Northern Trust and The Bank of New York, Toby re-joins Rightpath, having previously worked with us in senior capacity on a multiple project basis. This includes successful service delivery for the largest travel reimbursement project in British aviation history, in record time.

Toby is supported by Rightpath’s growing team of travel claims specialists, handlers and assessors, including established Travel Claims experts, Sam Brown and Christina Barwell, becoming Technical Manager and Deputy Technical Manager respectively.

With 26 years direct experience in the complexities of travel claims to draw upon, as well as experience gained in policy sales and assistance services, Technical Manager, Sam’s wealth of knowledge is second to none and parallel only to Christina as one of the most knowledgeable travel claims experts working in the industry today.

Deputy Technical Manager, Christina brings a further 14 years of experience gained in dedication to professional third-party administration for travel claims, making her a true subject matter expert in matters relating to travel claims of all types.

As Client Services Manager, and with over 29 years hands-on experience across travel (Group and Retail) and A&H (Personal Accident, Income Protection & Hospital Cash Plan) insurance lines, Sarah Phillpot continues to be the critical first point of contact and guidance for insurers.

Return to Office
The landscape of the travel insurance sector continues to shift even though there is some distance now between the height of the pandemic and the lifting of social distance rules. The working world has changed too, with many businesses retaining a hybrid working model. Whilst there are clear benefits to hybrid working, there are drawbacks too.

Despite Zoom meetings becoming a crucial business tool in 2022, remote working cannot replicate the timely communication dynamic beneficial to finely tuned customer services.

Because of this, and in order to secure continued service quality to the insurers it serves, Rightpath took the difficult decision to encourage a return to the office full time, with the understanding that the shift to a return to the office would not suit all team members.

However, now that the restructure is complete, supporting continued growth as required, insurer’s using Rightpath Claims as their travel TPA can be assured that their service teams are working together at the same location, as they were pre-pandemic, supporting one another with immediate access to the shared pool of knowledge and experience this brings.

To find out more, contact us on 01268 214096.

Alternatively, email us at: marketing@rpisolutions.com